Title of Position: Concrete Dispatcher
Location: Raleigh, NC
Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Life Insurance, Tuition Reimbursement.
Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 15 companies employing over 900 employees at 30+ locations across New Jersey, Southeastern Pennsylvania, and now North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team.
What does Silvi Materials offer you, you may ask?
- Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!
- Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!
- Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
The Concrete Dispatcher works directly under the guidance of the Dispatch Manager and his/her supervisor, the Region 1 Production Manager. He/she is primarily responsible for phone calls from customers and placing them into our computer systems. Responsibilities also include carrying out company objectives, policies, and principals as they relate to central dispatch performance.
Position Essential Functions Responsibilities
- Receive telephone orders from customers in a polite, purposeful, and professional manner, ensuring integrity in all interactions.
- Enter/Edit all orders in a timely, professional, and accurate manner.
- Assist the customer in making the proper concrete mix selection and necessary associated products.
- Promote efficient use of scheduling throughout each day.
- Monitor the delivery schedule to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
- Communicate with mixer drivers, plant managers, and production managers to avoid or address issues, concerns, or problems.
- Work closely with the Assets Department as well as 3rd party vendors to monitor truck availability to ensure superior customer satisfaction and maximum equipment and labor availability.
- Coordinate with Accounts Receivable to ensure proper billing to customers and discuss/correct any recurring problems generated by the dispatch department.
- Assist Plant Managers in monitoring trucks via GPS, especially pours that are taking too long.
- Assist in making efficient use of fleet and plants by evaluating order service locations.
- Perform various functions as directed by the Dispatch Manager including but not limited to:
- Time and Attendance reporting
- Creation of daily production employee schedules
- Raw material ordering
- Daily inventory management
- Process credit card payments for COD order
Qualifications
- Valid Drivers License
- Ability to work at 6:30 a.m. - 5 p.m. but has flexibility for outside and overtime hours as needed
- The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
- This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
- Be well-organized.
- Have strong customer service skills.
- Dispatching experience is a plus.
- Experience in the concrete/construction industry is also a plus
Physical Demands
In a typical work setting, people in this job:
- Lift 20 pounds regularly and up to 40 pounds on occasion.
- Use one or two hands to grasp, move, or assemble objects
- Stand for long periods of time.
- Kneel, stoop, crouch, bend, stretch, twist or crawl.
- Hear sounds and recognize the difference between them.
- See details of objects that are less than a few feet away.
- See differences between colors, shades, and brightness.
Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization.
